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Customer service IT services and customer support will continue to evolve as new technologies are developed and customer expectations will continue to rise. By being proactive and partnering with a technology vendor who is intent on staying ahead of the curve, companies can gain an edge against the competition while building an unbreakable brand reputation.
Customer service IT services and customer support will continue to evolve as new technologies are developed and customer expectations will continue to rise. By being proactive and partnering with a technology vendor who is intent on staying ahead of the curve, companies can gain an edge against the competition while building an unbreakable brand reputation.
Sunday, October 16, 2016 1:00 AM
(BPT) - Think sales numbers trump customer service? Think again. Research shows companies focused on providing a superior experience across the customer journey realized a 20 percent increase in customer satisfaction and 10-15 percent increase in revenue. Furthermore, 45 percent of people will abandon an online transaction if their questions or concerns are not addressed quickly. And perhaps the most shocking of all: It costs six to seven times more to attract a new customer than to retain an existing customer.
  • Friday, October 11, 2019 1:00 AM
    The American Bar Association has joined an appeal challenging the death sentence of a Nevada man it says was mentally ill when he was convicted of the 1998 hatchet slaying of a campus police officer. 
  • Friday, October 11, 2019 1:00 AM
    The technical committee charged with guiding the implementation of the state’s new school funding formula already met some resistance during its inaugural meeting Friday.
    The newly formed Commission on School Funding met Friday and assessed the Herculean task that lies ahead. But before members even dug into their work, political divisions appeared during public comment when the Nevada State Education Association criticized the new formula and the commission makeup. The Clark County Education Association then offered its support to the commission.
    In the waning hours of the Legislature, state lawmakers approved Senate Bill 543, which overhauls the state’s 52-year-old education funding formula by placing revenue streams in a single funding pot and moving toward a weighted funding model in which student groups with more needs receive extra money.
  • Friday, October 11, 2019 1:00 AM
    The next head of the Governor’s Office of Economic Development is likely to be Business and Industry Department Director Michael Brown, after a search subcommittee enthusiastically endorsed the former Barrick Mining president to lead the economic development agency over its current interim director, Kris Sanchez.
    During a meeting of the search subcommittee recently, board members almost unanimously praised Brown, hired by Gov. Steve Sisolak in January 2019, and recommended that he be hired to be the next full-time leader of the agency, which is best known for offering a variety of tax incentives and abatements to new or expanding businesses in the state. 
  • Youth dental care on wheels
    Thursday, October 10, 2019 1:00 AM
    Today and tomorrow, youth can obtain dental care in the McDonald’s parking lot in Winnemucca via Ronald McDonald Care Mobile. 
    The mobile dental unit will be at 1930 W. Winnemucca boulevard in Winnemucca Wednesday, Oct. 9 (Today) from 7:30 a.m. to 5:30 p.m. and tomorrow Oct. 10 from 7:30 a.m. to 3:00 p.m. closed both days from 12-1 for lunch.
    As part of Nevada Health Centers, Ronald McDonald Care Mobile is staffed with dentists, hygienists and assistants, offering full dental services to children up to the age of 21. 
  • Thursday, October 10, 2019 1:00 AM
    Every five years the United States Department of Agriculture (USDA) publishes a Census of Agriculture report. The Census aims at a complete count of America’s farms, ranches and the people who operate them. The Census covers the period from 2012 to 2017. 
    The national, state and county-level data on the NASS website highlights the number of farms, land in farms, land use, value of sales, and producer characteristics, such as years of experience, average age and more.
    The report shows a national, state and county level. At the national level, in 2017, the total number of producers in the U.S. was 3.4 million, while the total number of female producers increased by nearly 27% since 2012. During that same period, the number of male producers decreased by 1.7%.  The average age of all producers was 57.5 years, which is 1.2 years older than 2012’s average. This reflects a long-term trend of aging in U.S. producers.
  • Public Lands Day celebrated as way to boost outdoor recreation, conservation
    Thursday, October 10, 2019 1:00 AM
    Gov. Steve Sisolak declined to take a firm position on the contentious proposed expansion of a military bombing range onto hundreds of square miles of public land in Nevada, even as elected officials and conservation activists throughout the state gathered on Saturday to highlight the beauty of Nevada’s vast public lands and economic benefits of outdoor recreation.
    Nevada has the highest percentage of public land — broadly defined as non-privately owned land controlled by the federal government — of any state, with more than 63 percent of the state’s landmass under federal control. Although much of the state’s population is clustered in urban areas, outdoor recreation is a lucrative part of the economy —  one study estimates that it creates 87,000 jobs and generates $4 billion in wages and $12.6 billion for Nevada’s economy. 
  • New veterans’ home provides state-of-the-art care
    Thursday, October 10, 2019 1:00 AM
    An open house for the Northern Nevada State Veterans Home on Thursday has begun a new chapter in state-of-the-art health care for veterans, their loved ones and Gold Star families.
    Gov. Steve Sisolak, who signed 20 veteran-related bills during the last legislative session, said the community worked together to make the new 102,000 square-foot facility a reality. 
    The official ribbon cutting occurred in December 2018, but the facility didn’t accept residents until finishing touches were completed and furniture installed. The Nevada Department of Veterans Services said 28 veterans are currently receiving care at the $47-million facility. The veterans’ home will be able to serve 96 individuals. 
  • Thursday, October 10, 2019 1:00 AM
    Bureau of Land Management Elko District and Humboldt Toiyabe National Forest Mountain City-Ruby Mountains-Jarbidge Ranger District liftined fire restrictions that have been in place since Aug. 15. Restrictions expired on Oct. 1 
  • Frost-damaged forages can be deadly
    Thursday, October 10, 2019 1:00 AM
    Last week’s weather caught many of us by surprise. Especially, farmers trying to make one last cutting of hay. With early cold temperatures, many hay producers and livestock owners should be aware of some precautions.
    When plants freeze, changes occur rapidly in their metabolism and composition that can be toxic to livestock.  
    Two problems need to be considered – prussic acid poisoning and bloat.  However, many of these problems can be prevented, or at least minimized with proper management. 
    Some summer-annual grasses contain cyanogenic glucosides, which are converted to prussic acid (hydrogen cyanide) when the plants are damaged by frost.  The concentrations of cyanogenic glucosides vary among plant species: sorghum contains the highest concentrations, followed by sorghum-sudangrass crosses, and sudangrass contains the lowest concentrations.  Pearl millet is virtually free of cyanogenic glucosides. 
     The concentrations of these compounds are highest in immature plants and decrease as plants mature.  Leaves also contain much higher concentrations than do stems.  
  • Thursday, October 10, 2019 1:00 AM
    The Bureau of Land Management (BLM), Black Rock Field Office will begin a wild horse and burro gather on or about Oct. 7, on the Granite Range and Buffalo Hills Herd Management Areas (HMA) located near Gerlach.
    The purpose of the gather is to prevent degradation of the public lands associated with excess wild horses and burros, restore a thriving natural ecological balance and multiple-use relationship on public lands, and reduce safety concerns with motorists travelling Highways 447 and 34. 
    The BLM plans to gather and remove approximately 100 wild horses and 175 wild burros. Approximately 423 wild horses will remain in the Buffalo Hills HMA and 155 wild horses will remain in the Granite Range HMA, once gather operations are complete. The gather is expected to last 7-10 days. 
    The BLM will conduct gather operations using the helicopter-assisted method.
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