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Customer service IT services and customer support will continue to evolve as new technologies are developed and customer expectations will continue to rise. By being proactive and partnering with a technology vendor who is intent on staying ahead of the curve, companies can gain an edge against the competition while building an unbreakable brand reputation.
Customer service IT services and customer support will continue to evolve as new technologies are developed and customer expectations will continue to rise. By being proactive and partnering with a technology vendor who is intent on staying ahead of the curve, companies can gain an edge against the competition while building an unbreakable brand reputation.
Sunday, October 16, 2016 1:00 AM
(BPT) - Think sales numbers trump customer service? Think again. Research shows companies focused on providing a superior experience across the customer journey realized a 20 percent increase in customer satisfaction and 10-15 percent increase in revenue. Furthermore, 45 percent of people will abandon an online transaction if their questions or concerns are not addressed quickly. And perhaps the most shocking of all: It costs six to seven times more to attract a new customer than to retain an existing customer.
  • Friday, November 15, 2019 1:00 AM
    The 2019 Nevada state legislature passed SB 454 which clarifies the state’s prohibition hunting big game and game birds from an aircraft helicopter or drone.  The bill was approved by Governor Steve Sisolak on May 16, 2019 and went into effect Oct. 1, 2019.
    Big game hunting in the Silver State includes deer, elk, bighorn sheep and black bears.
    While there’s no evidence drones are widely used to hunt in Nevada, a handful of videos online show people using unmanned aircraft to locate game. Sporting groups say using drones is an affront to the hunting principle of a fair chase. 
    Proponents of the new law say it gives hunters an unfair advantage, citing that hunting should remain an activity of woodsmanship, fitness levels and ability to spot game and not just about technology. 
  • Friday, November 15, 2019 1:00 AM
    The Humboldt County School Board of Trustees approved an Integrated Pest Management Policy as required by AB 205 passed during the 2019 Nevada State Legislative session. 
    AB 204 was approved by Governor Steve Sisolak on June 3. Portions of the bill related to the development of an integrated pest management policy went into effect the same day, while the rest of the bill is effective Jan. 1, 2020.
  • Thursday, November 7, 2019 1:00 AM
    Officials from the Nevada state health insurance exchange have announced plans focusing on enrollee retention following its split from the federal website.
    The Silver State Health Insurance Exchange switched back to a state-based exchange following its departure from Healthcare.gov, the Reno Gazette-Journal reports .
  • Thursday, November 7, 2019 1:00 AM
    August 2019 consolidated tax (CTX) numbers were down for Lander and Pershing Counties compared to those from 2018. Humboldt County’s CTX numbers increased. Statewide, taxable sales were up 7.6% year-over-year, at $5, 410,952,341.
  • Etch your name into history, create your own corn husk doll at the California Trail Interpretive Center
    Thursday, November 7, 2019 1:00 AM
    Learn how pioneers etched their names in stone, make a doll out of corn husks, and learn a new dance at the California Trail Interpretive Center.
    The Trail Center is presenting a variety of family friendly programs throughout November. The following programs are free and open to everyone
  • Internet increases human trafficking risk
    Thursday, November 7, 2019 1:00 AM
    Human trafficking is the second largest criminal industry worldwide and the average age of sex trafficking victims are reported to be 11 to 14 years old. There are total of 40.3 million victims of human trafficking globally according to polarisproject.org. 
    Winnemucca Domestic Violence Services (WDVS) KaLee Young advocates for victims of domestic violence, sexual assault, elder abuse and sex trafficking. 
    Sex trafficking occurs when someone uses force, fraud or coercion to cause a commercial sex act with an adult or causes a minor to commit a commercial sex act. Young reported that there has been at least three sex trafficking cases in Winnemucca within the last two years. In a rural area like Winnemucca, Young said internet safety is very important for sex trafficking prevention and in larger cities predators may spend time at malls and where target victims may be. 
  • Wednesday, November 6, 2019 1:00 AM
    A Democratic-authored impeachment process resolution passed by the House on Thursday split Nevada’s lawmakers along party lines. 
    The vote on the measure was the first one taken in the ongoing impeachment inquiry launched by Speaker Nancy Pelosi in September. It passed 232 to 196 votes. 
    Rep. Mark Amodei, the delegation’s lone Republican, sided with all of his GOP colleagues in voting against the resolution.
    In a statement released after the vote, Amodei, echoing GOP leaders, took issue with the process being held behind closed doors and without Republican input.
  • Wednesday, November 6, 2019 1:00 AM
    Great Basin College will be hosting its first Winnemucca Gala Nov. 16 in the West Hall of the Winnemucca Convention Center. The GBC gala is an evening to “elevate & celebrate” education. Guests will enjoy dinner and live music with raffle/auction items. 
    The fundraiser will help the college achieve its higher learning goals and boost student success. Funds raised will assist the local campus with education enhancements such as improved technology and physical campus development.
  • BLM Artist in Residence reception is Thursday
    Wednesday, November 6, 2019 1:00 AM
    The Bureau of Land Management and Friends of Black Rock High Rock would like to invite the public to a reception on Thursday for the 2019 Artist-in-Residence program featuring the work of Mary Kenny and Jack Hulbert. 
    The event will be held from 5 p.m. to 7 p.m. at the McKinley Arts & Culture Center Gallery East at 925 Riverside Drive in Reno. Their work will also be displayed at the gallery though December 6.
  • Wednesday, November 6, 2019 1:00 AM
    The Bureau of Land Management (BLM), Winnemucca District, Humboldt River Field Office (WD/HRFO) issued a Record of Decision approving the Marigold Mine – Mackay Optimization Project located approximately 35 miles southeast of Winnemucca, Nevada, in the Battle Mountain Range, Humboldt County, Nevada.
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