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Customer service IT services and customer support will continue to evolve as new technologies are developed and customer expectations will continue to rise. By being proactive and partnering with a technology vendor who is intent on staying ahead of the curve, companies can gain an edge against the competition while building an unbreakable brand reputation.
Customer service IT services and customer support will continue to evolve as new technologies are developed and customer expectations will continue to rise. By being proactive and partnering with a technology vendor who is intent on staying ahead of the curve, companies can gain an edge against the competition while building an unbreakable brand reputation.
Sunday, October 16, 2016 1:00 AM
(BPT) - Think sales numbers trump customer service? Think again. Research shows companies focused on providing a superior experience across the customer journey realized a 20 percent increase in customer satisfaction and 10-15 percent increase in revenue. Furthermore, 45 percent of people will abandon an online transaction if their questions or concerns are not addressed quickly. And perhaps the most shocking of all: It costs six to seven times more to attract a new customer than to retain an existing customer.
  • Wednesday, May 18, 2022 1:00 AM
    Pershing County Economic Development Executive Director Heidi Lusby-Angvick spoke in favor of allowing entrepreneurs to test possible business ideas by renting the commercial kitchen at the Pershing County Community Center. She called the concept a “business incubator.”
    “The reason I put this on the agenda was because a business that wanted to use the community center kitchen and it was not approved through the commissioners,” she told the PCEDA board last week. “A kitchen incubator was something we discussed as a board several years ago. At that point in time, we did not really have any interest.”
  • Tuesday, May 17, 2022 1:00 AM
    Facing a tough election in November, the state’s congressional Democrats are looking to energize their base voters as the Supreme Court is expected to overturn the constitutional right to abortion.
  • Wednesday, May 11, 2022 1:00 AM
    An avian flu that’s spreading quickly across the U.S. has been detected in the Pacific Northwest in two backyard bird flocks in rural Oregon and Washington.
  • Wednesday, May 11, 2022 1:00 AM
    Even with more than half of their members not returning to the Legislature, Assembly Republicans are feeling confident heading toward the 2023 session that they can capture more seats in a chamber historically dominated by Democrats, although a GOP majority looks unlikely. 
    Democrats in 2021 controlled 26 of the 42 seats in the Assembly, down from a high of 29 seats controlled after the 2018 “blue wave” midterm elections. The magic number in the Assembly is 28 — that’s the number of seats required for a two-thirds majority, which greases the skids for any tax increases or procedural maneuvers requiring a “supermajority” vote.
  • Wednesday, May 11, 2022 1:00 AM
    The battles in Nevada’s state Senate primaries could be a deciding factor in whether Democrats maintain their trifecta of control or Republicans take charge of the upper legislative chamber for the first time since 2015.
    Democrats hold 11 of 21 seats in the state Senate, but Republicans are eyeing several of those seats as potential flips, given the likelihood of favorable national conditions for the GOP. Nevada state senators serve staggered four-year terms. 
    Though Democrats are expected to maintain control of both houses after building structural advantages in voter registration through the redistricting process, Republicans are hoping to prevent a two-thirds supermajority (14 seats) that could have implications for tax increases which could, in turn, affect education and other policy matters.
  • Wednesday, May 11, 2022 1:00 AM
    Nevada casinos fell $4 million short of tying the state’s single-month gaming revenue record during March, and Las Vegas Strip casinos recorded their third-highest revenue month of all time.
    Analysts credited the locals’ gaming markets and slot machine players with driving Nevada to its 13th straight gaming revenue month of more than $1 billion.
  • Wednesday, May 11, 2022 1:00 AM
    A Las Vegas man made his initial appearance in federal court yesterday for allegedly possessing a machine gun, and for allegedly engaging in the manufacturing and selling of privately made firearms, including machine gun conversion devices commonly referred to as “Glock Switches” — which are designed to convert semi-automatic pistols to fire automatically — without a Federal Firearms License (FFL).
  • Wednesday, May 11, 2022 1:00 AM
    A body inside a barrel was found over the weekend on the  newly exposed bottom of Nevada's Lake Mead as drought depletes one of the largest U.S. reservoirs — and officials predicted the discovery could be just the first of more grim finds.
    “I would say there is a very good chance as the water level drops that we are going to find additional human remains,” Las Vegas police Lt. Ray Spencer told KLAS-TV on Monday.
  • Wednesday, May 11, 2022 1:00 AM
    Many Nevadans, particularly older adults and people with disabilities, lack adequate transportation.
    This means they don’t have access to healthcare, education, employment, social relationships and more.
    To address this critical need, Neighbor Network of Northern Nevada (N4) has partnered with nonprofit agency, Feonix – Mobility Rising, to launch an online platform and app that provides information on accessible transportation for all community members, giving them a choice in selecting the transportation options to meet their individual needs.
  • Nevada Water Rights, Part 2
    Wednesday, May 11, 2022 1:00 AM
    This is the second article about Nevada Water Rights. This article will discuss the main differences between surface water rights and groundwater rights as defined by the Nevada Revised Statutes.
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