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Customer service IT services and customer support will continue to evolve as new technologies are developed and customer expectations will continue to rise. By being proactive and partnering with a technology vendor who is intent on staying ahead of the curve, companies can gain an edge against the competition while building an unbreakable brand reputation.
Customer service IT services and customer support will continue to evolve as new technologies are developed and customer expectations will continue to rise. By being proactive and partnering with a technology vendor who is intent on staying ahead of the curve, companies can gain an edge against the competition while building an unbreakable brand reputation.
Sunday, October 16, 2016 1:00 AM
(BPT) - Think sales numbers trump customer service? Think again. Research shows companies focused on providing a superior experience across the customer journey realized a 20 percent increase in customer satisfaction and 10-15 percent increase in revenue. Furthermore, 45 percent of people will abandon an online transaction if their questions or concerns are not addressed quickly. And perhaps the most shocking of all: It costs six to seven times more to attract a new customer than to retain an existing customer.
  • Thursday, April 15, 2021 1:00 AM
    The Nevada Court-Appointed Special Advocate (CASA) Association and Prevent Child Abuse Nevada, part of UNLV’s Nevada Institute for Children’s Research and Policy, have partnered on a messaging campaign in recognition of April’s National Child Abuse Prevention Month. Created to acknowledge the importance of the community working together to prevent child abuse and neglect, the month draws attention to effective prevention solutions because all children deserve to thrive during childhood.
  • Let the Water Flow
    Thursday, April 15, 2021 1:00 AM
    During this time of year, it is beautiful to look from the valley up and out to the mountains and see them covered in white. As desert dwellers, we find comfort knowing that the snow in the mountains is the source of our water. The snow that melts off each spring provides essential runoff to streams and reservoirs, while snow in the valley melts and recharges ground-water aquifers. Did you know that the snowpack is carefully monitored and used for water predictions by the United States Department of Agriculture’s Natural Resources Conservation Service (NRCS)? The NRCS provides snowpack data and streamflow forecasts to help with water supply management, flood control, recreation, climate modeling, and conservation planning.
  • Wednesday, April 14, 2021 10:00 AM
    2020 was just the start.
    The fight over how Nevada conducts elections may have subsided since last year’s election but roared back in full view on Thursday, as state lawmakers held hearings on two measures that drew partisan battle lines and could have a profound effect on election cycles in the state.
    One measure, AB321, would make Nevada just the sixth state to send mail ballots to all active registered voters (while still requiring in-person voting options) after lawmakers expanded mail voting options for the 2020 election amid the COVID pandemic.
  • Wednesday, April 14, 2021 1:00 AM
    Legislation banning possession of dangerous wild animals failed in 2017 and in 2019, but it’s back this session, and has a new nickname —  the “Tiger King” bill.
    The Netflix series of the same name garnered viral success in portraying the life of Joe Exotic, a big cat collector based in Oklahoma who was convicted of killing five tigers and selling and trafficking other wild animal species.
  • Wednesday, April 14, 2021 1:00 AM
    Several months ago I received an invitation to “Table Talk”, a weekly presentation by the Dallas-Fort Worth Alzheimer’s Association. Each time that I tune in I gain knowledge and insight that I am excited to share. This week’s topic was “Late Stage Alzheimer’s Disease” and care choices – hospice and/or palliative care. 
  • Veterans honored at unaccompanied services
    Wednesday, April 14, 2021 1:00 AM
    A number of veterans have recently been remembered for their service to the United States in two separate military ceremony at the Northern Nevada Veterans Memorial Cemetery in Fernley.
    Monthly military service recognizes veterans who remains were unaccompanied. The Nevada Veterans Coalition conducted ceremonies in February and March.
  • Wednesday, April 14, 2021 1:00 AM
    This 2021 Legislature is shaping up to be critical for water users in urban and rural Nevada, state Sen. Pete Goicoechea, R-Eureka, said on Nevada Newsmakers.
    Goicoechea’s assessment is reminiscent of the Old West adage -- sometimes credited to historic Nevada journalist Mark Twain -- that “whiskey’s for drinkin’ and water’s for fightin’.”
  • Wednesday, April 14, 2021 1:00 AM
    Next year, Jeffrey Berns, CEO of Nevada-based Blockchains LLC, hopes to break ground on his proposed “smart city” in Storey County, which eventually would include 15,000 homes, 33 million square feet of commercial/industrial space and use an economy based on blockchain cryptocurrency.
  • Mormon Crickets have begun hatching
    Wednesday, April 14, 2021 1:00 AM
    Mormon crickets have begun hatching in northern Nevada, including Winnemucca and throughout Humboldt County, first reported in late March. 
    “We began our regular surveys last week and found them in the Winnemucca area, Golconda (south side of I-80), Grass Valley, above Rose Creek, Orovada, Sand Pass and Silver State Valley,” said Nevada Department of Agriculture Entomologist Jeff Knight. “Preparations are being made to treat when hatching appears to have been completed and the necessary documents are finalized.” 
  • Wednesday, April 14, 2021 1:00 AM
    Republican state Sen. Pete Goicoechea of Eureka County said on Nevada Newsmakers that Gov. Steve Sisolak is a no-show at the Nevada Legislature this session and it hurts the lawmaking process.
    "It has really caused some hardship in the legislative building," Goicoechea told host Sam Shad. "But I don't know, maybe on the other side of the aisle, they have a little bit more accessibility. But I don't know how you could. He is not in the building. And I think a lot of times, he's not even up here in Carson.
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